Find answers to common questions about shopping with Chakki
Browse our products, add items to your cart, and proceed to checkout. You can sign in or create an account to save your details for faster checkout. We accept Cash on Delivery (COD) and JazzCash payments.
You can track your order using your Order ID or phone number on our Track Your Order page. You'll receive updates via email and SMS as your order is processed and shipped.
Orders can be modified or cancelled within 1 hour of placement. After that, please contact our customer service team at 03393399393 or email us at info@chakki.pk.
We currently accept Cash on Delivery (COD) and JazzCash. More payment options are coming soon. For COD orders, payment is made when you receive your order.
Standard delivery charges are Rs. 200. First-time COD orders may qualify for free delivery as part of our promotional offers. Delivery charges are calculated at checkout.
Delivery times vary by location:
We deliver across major cities in Pakistan. During checkout, you can check if your area is covered. If your area is not listed, please contact us and we'll do our best to accommodate your delivery needs.
Our delivery partner will attempt to contact you. If you're unavailable, they may attempt redelivery or contact you to reschedule. Please ensure someone is available to receive and sign for the delivery.
Items must be returned within 7 days of delivery. Items must be unused, unopened, and in their original packaging. Perishable goods are generally not eligible for return unless damaged or incorrect upon delivery. Please refer to our Returns & Refunds page for detailed information.
Contact our customer support team within the eligible return period. Provide your order ID and a detailed reason for the return. Our team will guide you through the process and provide a return authorization if applicable.
Once your return is received and inspected, we'll send you an email notification. Refunds are typically processed within 5-10 business days and will be credited to your original payment method.
Yes, we source our products directly from trusted suppliers and farms. All products are stored in proper conditions to maintain freshness and quality. We guarantee the authenticity of all our products.
Yes, we specialize in wholesale grains and essentials. Our pricing is designed to be competitive for bulk purchases. For large orders, please contact us for special pricing.
If a product is out of stock, you'll see an "Out of Stock" badge on the product page. You can sign up for email notifications to be alerted when the product is back in stock.
Yes, each product page includes detailed information including images, descriptions, weight/volume, pricing, and stock availability. You can also view variant options if available.
You can create an account by clicking "Sign In" in the navigation and selecting "Sign Up". You can also sign up using your Google account for faster registration.
If you've forgotten your password, click "Sign In" and then "Forgot Password". You'll receive an email with instructions to reset your password.
Yes, we take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Please review our Terms & Privacy policy for more details.
Yes, you can browse and add items to your cart without an account. However, you'll need to sign in or create an account to complete your order.
Our customer support team is here to help you. Get in touch with us:
